Frequently Asked Questions
Everything you need to know about your OluKai experience, from sizing to our Aloha guarantee.
How do I determine the right size for my OluKai footwear?
Most of our footwear is available in whole sizes only. If you are a half size, we generally recommend sizing up to the next nearest whole size for the most comfortable fit, especially in our sandals and boots.
What is the 'Anywhere Aloha' Guarantee?
We stand behind our craftsmanship. OluKai offers a one-year manufacturer's guarantee against defects in materials and workmanship. This covers issues like straps pulling out or footbed delamination, provided the product was purchased from an authorized dealer.
What are your shipping rates and delivery timelines?
We offer free standard shipping on all orders over $125 within the continental United States. Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I clean and maintain my leather sandals?
To maintain the quality of our premium leathers, we recommend cleaning with a damp cloth and a mild soap. Avoid complete submersion in water and keep them away from direct heat sources while drying to prevent the leather from cracking.
What is your return and exchange policy?
We want you to love your pair of OluKais. You can return or exchange unworn products in their original packaging within 30 days of purchase. We provide a pre-paid shipping label for easy returns through our online portal.
Are OluKai products vegan-friendly?
While we are known for our premium leathers, we offer a wide selection of 100% vegan-friendly styles. These are crafted with high-quality synthetic materials and contain no animal products, clearly labeled in the product descriptions.